Scope
Delivered deskside and VIP support inside a global sports brand environment across Windows, macOS, Microsoft 365, imaging, deployment, Active Directory, enterprise applications, and ServiceNow workflows.
BACK TO EXPERIENCEEXPERIENCE / 2018–2019
Nike World Headquarters — Stefanini
Deskside Technician / Enterprise Technology
WHY THIS IS RELEVANT TO MY WORK
Experience behind the work.
Nike gave me firsthand experience inside a global athlete-centered business where technology, culture, brand, and employee experience must work together.
SELECTED EVIDENCE
Contribution
Helped employees adopt technology through clear communication, responsive support, customer education, and practical troubleshooting.
Perspective
Built firsthand understanding of a global athlete-centered business culture and the importance of intuitive digital experiences.
SKILLS I BRING
Deskside and VIP support
Windows and macOS
Microsoft 365
Deployment and imaging
ServiceNow
Customer enablement
CONNECTED PRODUCTS + EXPERIENCES
How this work connects.
Sports and enterprise perspectivesAthlete-centered experience designGlobal-brand service standards