EXPERIENCE / 2020–2026

Toyota Motor North America — TCS / Cognizant

L2 Desktop Support Technician / Enterprise Technology

WHY THIS IS RELEVANT TO MY WORK

Experience behind the work.

Toyota strengthened my ability to support complex operations at scale, translate business impact into technical action, and coordinate across users, leaders, infrastructure, security, and vendors.

SELECTED EVIDENCE

Scope

Supported 400+ users across regional office, warehouse, and operational environments, translating business needs into reliable technology workflows and coordinated solutions.

Contribution

Worked across Microsoft 365, Google Workspace, Intune, SCCM, Active Directory/Azure AD, Jira, ServiceNow, endpoint lifecycle, identity and access, device deployment, networking, and operational technology support.

Perspective

Partnered with users, leaders, infrastructure teams, security teams, and vendors to resolve issues, improve processes, document requirements, and maintain operational continuity.

SKILLS I BRING

Enterprise support

Endpoint management

Identity and access

Incident coordination

Documentation

Customer communication

CONNECTED PRODUCTS + EXPERIENCES

How this work connects.

Operational thinking behind Networkarr-N+Reliable workflows across JL NetworkCustomer-centered product decisions