Toyota enterprise operations
Supported more than 400 users across regional office, warehouse, and operational environments while coordinating with employees, leaders, infrastructure, security, and vendors.
BACK TO PROFILEPROFILE / ENTERPRISE TECHNOLOGY
Enterprise Technology.
KEEPING CRITICAL SYSTEMS MOVING
Hands-on infrastructure support, systems operations, endpoint lifecycle, identity, and technical problem-solving in high-accountability environments.
PROFILE / ENTERPRISE TECHNOLOGY
Enterprise Technology
KEEPING CRITICAL SYSTEMS MOVING
Hands-on infrastructure support, systems operations, endpoint lifecycle, identity, and technical problem-solving in high-accountability environments.
WHY THIS IS RELEVANT TO MY WORK
Enterprise Technology in Practice.
For more than 20 years, I have worked where technology directly affects people and operations. My experience spans enterprise support, endpoint and identity management, deployments, business-critical applications, networking, service operations, documentation, and user enablement. At Toyota, Nike, Columbia Sportswear, and through Black Star Technology, I learned that strong IT is not only about resolving a ticket—it is about understanding the interruption, protecting the business, communicating clearly, and restoring a dependable experience.
SELECTED EVIDENCE
Endpoint lifecycle at scale
Worked across Intune, SCCM, imaging, software deployment, device replacement, Windows, macOS, Microsoft 365, and Google Workspace to keep people productive.
Identity and access
Supported Active Directory and Azure AD workflows, account access, provisioning, permissions, and escalation paths while balancing usability, security, and business continuity.
Service operations
Managed incidents and requests through ServiceNow and Jira, documented repeatable resolutions, coordinated escalations, and communicated status during business-impacting problems.
Nike employee experience
Delivered deskside and VIP support at Nike World Headquarters in an environment where technology, brand, culture, and employee experience had to work together.
Founder-led managed IT
Built Black Star Technology around cloud migrations, SaaS administration, endpoint management, remote support, workflow improvement, documentation, and practical user training.
SKILLS I BRING
Microsoft 365
Google Workspace
Intune and SCCM
Active Directory and Azure AD
Windows and macOS
Imaging and software deployment
Endpoint lifecycle management
ServiceNow and Jira
Identity and access support
Networking and infrastructure support
SaaS and cloud administration
Incident and problem resolution
Technical documentation
User training and enablement
VIP and executive support
Vendor and cross-functional coordination
CONNECTED PRODUCTS + EXPERIENCES
How this work connects.
Enterprise operations shape the reliability and systems thinking behind JL NetworkInfrastructure experience informs Networkarr-N+ and connected media operationsStructured service workflows inform Dispatcharr data and channel operationsCustomer support experience keeps every product grounded in real user needsDocumentation and enablement turn technical systems into tools people can actually use